FAQ’s – Maid In Italy LLC

What forms of payment do you accept? What are my options?

You are welcome to submit payment by any of the following modes*:
● Zelle
● PayPal
● Venmo
● gPay
● Chime transfer
● Cash
● Checks
● Online through your client portal
*If you are giving payment to your cleaner, please place in a sealed NON-transparent envelope, and
make note of the date your services were performed.
PLEASE do not speak of details regarding your payments, or the amount, with your cleaners or anyone
other than an authorized representative.

What tasks do you perform and are/or included with your cleaning services?

The power of choice is yours. Our cleaning services at Maid In Italy LLC are fully customizable to ensure they meet your specific needs. For your convenience, we provide baseline standards outlined in our service descriptions to serve as a starting point. Our Cleaning Checklist clearly details the tasks performed at each level, allowing you to adjust the service to fit your exact requirements. Even if you need help beyond standard cleaning, the decisions remain in your hands. While we provide a list of common tasks for reference, the services we deliver are guided entirely by your needs and carried out exactly as you specify.

Do you bring your own supplies and equipment?

At Maid In Italy LLC, we come fully equipped with the necessary cleaning supplies and equipment. All products we use are safe for children and pets. With years of industry experience, we have tested a wide range of cleaning products to identify the most effective and efficient options. This experience helps us choose products that deliver excellent results while helping protect your surfaces and belongings. If you have sensitivities or prefer specific products or equipment to be used in your home or business, we are happy to accommodate your request to ensure your comfort and satisfaction.

What's NOT included?

The only things not included are tasks you don’t request and that aren’t on our Cleaning Checklist. If a task is needed, accessible, and listed, we’ll take care of it. If it’s not on the list but you’d still like it completed, just let Maid In Italy LLC know. We’re here to handle what you want done, not just what the Checklist specifies.

Is there a cancelation fee?

At Maid In Italy LLC, we strive to accommodate our clients’ schedules with flexibility. If you need to cancel your cleaning appointment, please review the following policy: No charge will apply if you cancel at least 4 days before your scheduled appointment. Cancellations made 3 days prior to the appointment will incur a fee of 25% of the original cleaning cost. Cancellations made within 24 hours of the appointment will result in a charge of 60% of the cleaning cost. This policy helps us manage our schedule efficiently and ensures fair compensation for the time reserved for your service. When an appointment is canceled without sufficient notice, it prevents us from offering that time slot to another client and may result in lost income. We appreciate your understanding and cooperation.

Is there an estimate fee?

At Maid In Italy LLC, we understand the importance of clear and cost-effective service estimates. For initial quotes provided online or over the phone, which do not involve direct expenses, we are happy to offer these complimentary. As a dedicated local business, we invest our time to ensure you receive the best possible estimate at no charge.

For in-person estimates that involve actual costs, such as travel, we charge $30 to offset these expenses. However, if you choose to book our services, the cost of your estimate will be credited toward your first cleaning, effectively making the estimate free.

How much experience/ how long have you been doing this?

At Maid In Italy LLC, our team brings years of hands-on experience in both residential and commercial cleaning. Over time, we’ve refined our techniques, tested a wide range of products and equipment, and developed efficient processes to ensure consistently excellent results. Our experience allows us to handle any cleaning challenge with confidence, precision, and attention to detail, giving you a spotless and comfortable environment every time.

Can I ask for a special request or request focus on certain areas?

Certainly! When you hire Maid In Italy LLC, we understand that you may have specific needs. We tailor our services to meet them. Here are some common special requests from our clients:

Cleaning Litter Boxes/Yards: If you have pets, we can clean their litter boxes or tidy up your yard. A fresh, clean space for your furry friends is essential!

Removing Pet Hair from Furniture: Pet hair often settles on upholstery and furniture. We’ll remove it completely, leaving your home looking pristine.

De-Cluttering: If certain areas of your home are cluttered or untidy, we can focus on those spots, giving you the best value for your money.

Feel free to share any other specific requests, and we’ll be happy to accommodate them!

Do I Need to Be Present During Cleaning?

That is entirely your choice, whether to be home or away during cleanings. Here’s our perspective at Maid In Italy LLC:

Preferred Scenario: We actually prefer that you aren’t home during cleanings. Why? Because things can get re-dirtied or cluttered while we work, and our goal is to leave your home fully sanitized and organized. Plus, we love the “ta da!” moment when our clients walk into their fresh-smelling, polished, and spotless home.

Understanding Your Preferences: We completely understand that some clients prefer to stay home until trust is established or for other reasons. If you’d like to be present, that’s perfectly fine too! After all, it’s your home, and the choice is entirely yours.

Whether you’re there to witness the transformation or prefer to return to a delightful surprise, we’re here to accommodate your needs!

What if I'm not satisfied with the work done?

Our commitment to your well-being is at the heart of everything we do at Maid In Italy LLC. Our focus goes beyond simply completing cleaning tasks—we aim to alleviate your stress and enhance your peace of mind. While we strive for perfection, we understand that mistakes can happen and hope you do too.

If you’re ever dissatisfied with our services, please contact us within 12 hours. We’ll address any concerns promptly and work to resolve the issue within 24 hours. Our mission mirrors yours: completing every task efficiently while ensuring your comfort and tranquility. Anything less would go against what we truly aim to achieve!

What are your policies and procedures?

With sanitization always a top priority, it goes without saying that we don’t use the same cleaning cloths for your toilet as we do for your kitchen table! This careful approach is applied throughout your entire home. Even for similar tasks, like dusting, we frequently change cloths to ensure proper cleanliness. This practice not only upholds sanitization standards but also makes our work more efficient—after all, it’s hard to dust with a dirty rag.

We also use color-coded cloths to reduce any risk of cross-contamination, assigning specific colors to specific tasks. These protocols and procedures have been refined over years of experience and are second nature to our team. With Maid In Italy LLC, you never have to wonder if your home is truly clean versus just looking clean—you’ll know by how your home looks, smells, and feels!

Are you licensed, bonded, and insured?

A Certificate of Insurance, showing our professional liability coverage, is available for your review if you wish. You can have peace of mind knowing that all of your belongings are protected in the unlikely event of damage caused by Maid In Italy LLC.

Although state laws do not require licensure for many of the tasks we perform, Maid In Italy LLC is a registered LLC and holds a registered EIN. For any tasks that do legally require a licensed professional, you can rest assured that we will assign a qualified individual with the proper credentials to complete the work.

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